FAQs
Product
How long does it take to inflate?
All of our paddle boards come with an inflation pump, on average the first time you pump the board it will take longer so you are looking at around 15-20 minutes.
Which iSUP would be best for me?
Our iSUP collections here at Wave are split into 4 key categories, covering beginner boards, family friendly all-rounders, intermediate skill level boards and our Pro range of professional performance paddle boards. Use our Board Comparison tool to find the perfect board just for you.
Can I take my iSUP on a flight?
Yes! The paddle board can be packed in the backpack/carry case provided in the kit for travel. Please check flight carry on luggage dimensions to see if the bag qualifies as a carry on.
Does my iSUP package come with a leash?
Yes, all our boards come with an ankle leash.
What does my SUP package come with?
Paddle, pump, storage and carry backpack, coiled ankle leash, detachable fin and a repair kit.
Does the spa come with a cover?
Yes, the inflatable cover includes a 6mm foam core and internal foil lining to ensure maximum thermal efficiency for your hot tub all year round.
Using the Product
What PSI should I inflate the iSUP to?
Although our Classic, Cruiser, Tourer and Woody paddle boards can be inflated to 15 PSI maximum, we advise inflating the iSUP to 12 PSI to allow some room for air expansion. Pro paddle boards can be inflated to 20 PSI, we advise inflating the iSUP to 15PSI.
How do I use the hand pump to inflate my iSUP?
Start with dual action, as soon as you feel the pressure building and you are having to use your part of your body weight to press down the handle, switch over to single action by simple removing the plug on the pump.
The pressure gauge needle will only start moving once it reaches 5-8PSI so keep pumping.
Why is my pressure gauge not moving?
The pressure gauge is triggered once your board hits 8 PSI.
Why can't I insert my fin?
Some of our paddleboard fin slots come with a rod that is placed to protect the fin slot from bending during transit. You can easily pull this out and you will be able to slot your fin in after.
Watch Our Step-by-Step Video Guide
My board has creases on them, what can I do?
The creases could be created from the folds when the iSUP was packaged, simply inflate it to the correct PSI and the creases will disappear.
My iSUP air valve is leaking, what should I do?
When deflating the SUP, the air is released through the valve meaning the pressure and drop-stitching holding it in place lessens ever so slightly; this can cause the valve to become loose over time. All our paddle boards come with a repair kit that includes a wrench that you can use to tighten the air valve.
Can I take my dog on my iSUP?
Yes, most of our boards can take weight up to 130kg/285 lbs.
What is the best way to pack my board?
Make sure that you've cleaned excess sand from the board. Dry off the board properly before placing it in the bag to avoid mould from building.
Do I need to wax my board?
No, unlike surfboards iSUPS have EVA non-slip deck that provides grip, comfort and stability.
Where can I store my board?
The board needs to be stored in a dry shaded area, avoid keeping the board in direct sunlight as it will affect the integrity of the board.
Payment, Shipping, Returns & Warranty
What payment options do you provide?
We provide a selection of payment options including: Card payment (including Apple Pay, Google Pay and Shop Pay), PayPal, Klarna, Afterpay and Shop Pay Installments.
What is the shipping cost?
Orders over £100 - Free Shipping within four business days
Orders under £100 - £4.95
Orders over £100 - DPD UK Mainland Next Working Day Delivery £4.95 or DPD UK Mainland Saturday Delivery £9.95
Accessory Orders - EVRi 1-3 Working Day Standard Shipping Service
How long is the warranty?
The hot tub has a 12 month warranty on the liner (The body of the spa), the cover, and the heating unit that controls the temperature and water flow. See full information on the Warranty Information page.
How long will it take to get my orders?
Orders over £100 - Free Shipping within four business days
Orders under £100 - £4.95
Orders over £100 - DPD UK Mainland Next Working Day Delivery £4.95 or DPD UK Mainland Saturday Delivery £9.95
Accessory Orders - EVRi 1-3 Working Day Standard Shipping Service
Can I return my order?
If you have received a faulty item, you are eligible for a full refund within 30 days of receipt of the item. Please contact support@wavesupboards.com to be advised on the return for refund process.
If you bring our attention to a fault outside the 30 day period you are eligible for a replacement - the warranty period for SUP boards are 12 months.
Please contact support@wavesupboards.com in order to be advised through this process.
What does pre-order mean?
This item is currently out of stock, but it is still available to order. As soon as your SUP is ready it will be shipped out to you. More information on when your chosen SUP will arrive is provided in your basket before checkout
Explore the collections
Retailers & Press
Our brand has been featured in top-tier outlets like the BBC, The Independent, The Times, GQ Magazine, Grazia, and T3 Magazine. Proudly partnering with leading retailers such as Selfridges, Amazon, The Range, and Homebase to bring a new era of relaxation straight to your doorstep.
