Warranty Information
SUP Warranty
CONTACT US
General Enquiries | Wave SUPS: support@wavesupboards.com
Warranty Claims | Wave SUPs: support@wavesupboards.com
WARRANTY
All of our SUPs, Kayaks and Canoes come with a 2 year warranty for manufacturing faults/generic damage from the date in which you receive the product.
- We will only replace the Wave SUP, Kayak or Canoe if our troubleshooting solutions and/or repair has been unsuccessful.
- Products must be used in accordance with the instructions provided.
- Due to hygiene reasons, in the case of a Wave SUP, Kayak or Canoe needed to be returned, they must be returned in clean & dry condition regardless of the type of the warranty claim. Failure to do this could mean we would return the SUP, Kayak or Canoe to you or charge a £25 cleaning fee.
Please note that warranty claims are subject to product assessment and testing on receipt of the SUP, Kayak or Canoe. We will request photographic evidence of any damages before processing a warranty claim in full. In order to be directed to the relevant aftersales provider, you will have to submit a warranty claim with us.
To do this, please email your enquiry including the below information to:
support@wavesupboards.com
- Customer name
- Customer address
- Customer contact number
- Customer email address
- Proof of purchase
- Photos of SUP inflated
- Photo(s) of the problem
Contact Us
Do you have any questions?
Our team is on hand to help with any questions you may have
Retailers & Press
Our brand has been featured in top-tier outlets like the BBC, The Independent, The Times, GQ Magazine, Grazia, and T3 Magazine. Proudly partnering with leading retailers such as Walmart, Amazon and Lowes, to bring a new era of relaxation straight to your doorstep.
