CONTACT US

General Enquiries | Wave SUPS: customercare@wavesupboards.com

Warranty Claims | Wave SUPs: warrantyclaims@wavesupboards.com

WARRANTY

All of our Wave SUPs come with a 12 month warranty for manufacturing faults/generic damage from the date in which you receive the product. 

  • We will only replace the Wave SUP if our troubleshooting solutions and/or repair has been unsuccessful.
  • Products must be used in accordance with the instructions provided.
  • Due to hygiene reasons, in the case of a Wave SUP needed to be returned, they must be returned in clean & dry condition regardless of the type of the warranty claim. Failure to do this could mean we would return the SUP to you or charge a £25 cleaning fee.

Please note that warranty claims are subject to product assessment and testing on receipt of the SUP. We will request photographic evidence of any damages before processing a warranty claim in full. In order to be directed to the relevant aftersales provider, you will have to submit a warranty claim with us.

To do this, please email your enquiry including the below information to:

warrantyclaims@wavesupboards.com

  1. Customer name
  2. Customer address
  3. Customer contact number
  4. Customer email address
  5. Proof of purchase
  6. Photos of SUP inflated
  7. Photo(s) of the problem